Terms and Conditions

TERMS AND CONDITIONS

These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’), use of the  www.moonlightpublishing.co.uk (‘the website’) and relationship with Moonlight Publishing Ltd, trading as the website whose registered office is at 2 Michaels Court Hanney Road, Southmoor, Oxfordshire, United Kingdom, OX13 5HR. Company Number 01527331. VAT Number – 340474082. EORI number: GB340474082

Please read them carefully as they affect your rights and liabilities under law.

  1. Agreement

By making a purchase from our website(s) or from Moonlight Publishing Ltd by phone or email, or in writing you agree to be bound by the Terms at the time of the transaction.

  1. Amendments

We reserve the right to update these Terms from time to time and any changes will be shown on the website(s).

  1. Registration

You warrant that the personal information which you provide at registration or subsequently is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

  1. Privacy Policy and Data Protection

We will treat all your personal information as confidential and process your personal data in accordance with the relevant and up to date data protection legislation, in force from time to time.  Please refer to our Privacy Policy for more information on what personal data we hold, what we do with that data and how long we will keep it. We are registered with the Information Commissioner’s Office, which has a website with further information about your rights under data protection legislation, including your right to complain. (See ico.org.uk).

In relation to your personal data, we act as Data Controller and it is very important that the personal data that you give us is correct and kept up to date. If you give us personal data about someone else, it is for the purpose of delivering of the goods and service and so we may share your/their data with a third party to facilitate  the delivery process of the goods ordered.

  1. Protecting Your Security

We take the risk of internet fraud seriously. There is a possibility we may contact you to make security checks and we ask for your co-operation.  By accepting these Terms you consent to such checks being made.

  1. Compliance

The website(s) may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website(s) and use. You agree not to upload or transmit through the website(s) any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

  1. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of our website(s) or any other person accessing the website(s) using your personal information.

  1. Third Party Links

As a convenience to our customers, the website(s) may include links to other websites or material. Whilst these links are provided with the intention that they will be of benefit to our customers,  we will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services on such external websites.

  1. Orders

All orders are subject to acceptance and availability.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the website(s). The conclusion of a contract between you and us will take place when a delivery attempt has been made to the address(s) you have specified and payment has been received.

You will assume the risk for the products once they have been delivered to the delivery address which you specified. We accept no liability if you provide an incorrect delivery address.

  1. Customer complaints, Cancellation & Claims
    We offer the following to our customers in case of a complaint.
  • We will deal with a complaint in a fair way.
  • All complaints will be handled confidentially.
  • All procedures will be easy to use, available on-line and well publicized.
  • We will respond within a maximum of 5 working days, although usually within 24 ours.
  • Keep the customer informed about the progress of the complaint.

Notification of damages or non-delivery must be made in writing to the vendor within 21 days of the due delivery date

In the event that the purchaser should cancel the order after dispatch Moonlight Publishing reserves the right to refund up to 50% of the original order value.

We welcome customer feedback and are always grateful for any comments customers make: help us to improve the service of our website. We monitor complaints and their resolution to make sure that our customers get the best service.

  1. Price and Payment

Payment may be made by Visa/MasterCard, American Express, Maestro, PayPal, and should be made with an order.

Any discounts agreed on an order will apply only to amounts paid in accordance with the agreed terms .

Title to goods remains with Moonlight until all sums due are paid in full.

Orders with a delivery address outside the UK may be subject to opening and inspection by local customs authorities. In respect of such orders the recipient is deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered and be subject to import duties and taxes. In the event that our carriers report any such import duties we will agree with you the settlement of such duty.

You confirm that you are authorised to use the payment method you select. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us we will not be liable to you for any delay or non-delivery.

You may only use one discount code with each order. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

  1. Eligibility to Purchase

To be eligible to purchase goods on the website(s) and lawfully enter into and form contracts with Moonlight Publishing under English law you must:

If an individual, be 18 years of age or over; and

Register your real name, address, phone number, e-mail address and any other details requested.

By offering to purchase goods and services you authorise us to transmit information (including updated information), and to obtain information from third parties, including but not limited to, administrators of the payment method selected.

It is a criminal offence to purchase or attempt to purchase goods with a stolen credit card, or with stolen personal details, or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.

We reserve the right to withhold goods and terminate any account details with anybody whom we suspect of fraudulent practice and / or breach of these terms and conditions.

  1. Intellectual Property

The content of the website(s) is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the website(s) shall remain with us or our licensors.

You may retrieve and display the content of the website(s) on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website(s).

  1. Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

  1. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

  1. Delivery

Notification of damages or non-delivery must be made in writing to Moonlight Publishing within 14 days of the due delivery date.  We will not accept claims for compensation or refunds after this period.

We are unable to delivery on UK Bank Holidays or at weekends.

  1. Promotional Codes

We run a range of promotions during the year for which voucher codes may be issued. Only one voucher code can be redeemed against a single order. We are unable to retrospectively apply voucher codes to previous orders.

Promotional vouchers and discount codes cannot be used in conjunction with any other offers or affiliate commission and cashback schemes.

Some products may be exempt from promotions and the use of promotional codes.

  1. Emails and Mailing List

By opting in to our email mailing list you expressly consent to receiving emails from Moonlight relating to our products and services.  We do not share your information with any third parties (other than delivery services, if you replace an order), or use your email address for any other purpose.  If you do not wish to be receive emails from Moonlight Publishing, please contact us info@moonlightpublishing.co.uk and we will remove you from the mailing list.

We welcome your views about our website, terms and conditions, privacy and security policy, If you would like to contact us with any queries or comments please email us at:  info@moonlightpublishing.co.uk