Terms & Conditions

We welcome your views about our web site, terms and conditions, privacy and online security policy If you would like to contact us with any queries or comments please send an email to: info@moonlightpublishing.co.uk

The EUROPEAN COMMISSION has issued the DISTANCE SELLING DIRECTIVE, which applies to business-to-customer contracts and is intended to protect online shoppers and provide a level playing field on which businesses can compete. We have always fully conformed to this directive, under it we must provide

to give you the right to cancel the contract within seven working days of receipt of goods. If we fail to include all the above information, the cancellation period is extended to three months.

Terms

Unless specifically agreed in writing, the following terms and conditions will apply on entering www.moonlightpublishing.co.uk and apply to orders placed with Moonlight Publishing. Moonlight Publishing reserves the right to amend these terms and conditions from time to time. Any changes are shown on www.moonlightpublishing.co.uk. These Terms and Conditions are governed by the laws of England and Wales.

PARTIES
The vendor is Moonlight Publishing Limited trading as www.moonlightpublishing.co.uk ("the vendor" or "Moonlight Publishing") of 36 Milton Park, Abingdon, Oxfordshire, OX14 4RT. Moonlight Publishing Limited is the promoter of the offers made within www.moonlightpublishing.co.uk. Any notices to be sent to the vendor shall be deemed given when sent by facsimile, email or letter to the above address or to info@moonlightpublishing.co.uk. The purchaser shall be anyone entering www.moonlightpublishing.co.uk  or placing an order with Moonlight Publishing.

 

ACCEPTANCE OF ORDERS
All orders received are subject to acceptance by Moonlight Publishing and we reserve the right to reject any order without giving reasons. No contract to supply goods or services to you will come into existence unless we despatch goods or provide services to the purchaser or otherwise communicate to the purchaser our acceptance of an order.

PAYMENT TERMS AND TITLE
Payment may be made by Visa/MasterCard, American Express or Maestro and should be made with an order. Title to goods supplied will remain with Moonlight Publishing until all sums due by the purchaser are paid in full.

SERVICE and PRODUCTS
Service is all important to Moonlight Publishing: We have an established reputation for an efficient and innovative approach, combined with an efficient delivery service We only produce products of the highest quality and will replace or make a refund in respect of any item which does not arrive in good condition or is lost in transit. This does not affect statutory rights of the purchaser as a consumer.

 

Prices
Prices of the Moonlight Publishing range of products are reviewed from time to time. Purchases on www.moonlightpublishing.co.uk will be charged at the prices ruling at the date of the order. We reserve the right to amend prices should there be changes in relevant legislation.

 

Availability
Most of our books are available throughout the year; day to day availability can be checked on www.moonlight publishing.co.uk or by contact with Moonlight Publishing.
 
Samples
Samples can be supplied for large orders. However, Moonlight Publishing reserves the right to charge for these at the agreed price.

CUSTOMER COMPLAINTS, CANCELLATION & CLAIMS
We offer the following to our customers in case of a complaint.

We welcome customer feed-back and are always grateful for any comments customers make: help us to improve the service of moonlightpublishing.co.uk. We monitor complaints and their resolution to make sure that our customers get the best service from hamper.com.

Notification of damages or non-delivery must be made in writing to the vendor within 21 days of the due delivery date

 In the event that the purchaser should cancel the order after despatch Moonlight Publishing reserves the right to refund up to 50% of the original order value. In the event of non delivery within the UK due to an incorrect address or recipient information supplied by the purchaser, or if the recipient specified by the customer refuses to accept the parcel, Moonlight Publishing reserves the right to make a charge of a minimum of 50% of the original order for re-directing or re-sending the order.

SECURITY OF INFORMATION
Moonlight Publishing is compliant with the Data Protection Act and with the Distance Selling Directive of the European Community and uses Secure Socket Layer (SSL 128Bit) security for credit card information in online purchases Further details of procedures we adopt in respect of these laws are available on www.moonlightpublishing.co.uk on the 'privacy and security' page, click here or by request.

Moonlight Publishing © 2017 Company registered in England No. 1527331. VAT Registration Number 340 4740 82